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Pharmacy Technician Customer Service



Title: Pharmacy Technician Customer Service
Location: NY-Newark-NEWARK,Miller %26 Finch Streets,Newark,NY 14513
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Want a job you'll LOVE?

At Wegmans, our customers depend on our Pharmacy professionals to provide the best service possible when it comes to their health. In this department, you'll play an integral role in ensuring customers are getting the medical attention, care and services needed that set a Wegmans Pharmacy apart from the rest. If you're a compassionate team player with a desire to help others, this could be the place for you!
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How do I make a difference?
Providing Incredible, Knowledge Based Customer Service
Process prescription requests on the phone and in person while demonstrating patience, empathy and compassion in standard and sensitive situations
Use best practices when performing steps in the prescription fill/re-fill process to create efficient operations, correctly input information into computer systems, dispense correct medication and verify information before releasing products to customers
Demonstrate knowledge of Third Party insurance by using available resources when communicating with doctors' offices, insurance companies and other healthcare professionals, proactively contact necessary parties to address issues and achieve the best possible outcome for customers
Refer appropriate questions related to prescriptions and over-the-counter medicines to a Pharmacist and promote services offered by the department including Pharmacist counseling
Ensuring High Quality Products & Ingredients
Ensure the department is running smooth by assisting Team Leader with tasks, maintaining appropriate inventory levels through ordering, rotating and stocking drugs and other supplies
Take ownership of duties and responsibilities, comply with all Wegmans policies, state and federal laws, including HIPAA regulations
Properly handle products, use equipment, keep accurate logs and follow sanitation practices in accordance with food and human safety guidelines and Simplification 5S procedures
Living Who We Are
Support, encourage, and respect co-workers
Work with supervisor to set and achieve goals for professional development
Comply with Wegmans Policies and Work Rules, as well as, federal and state laws
Maintain open lines of communication with supervisors and coworkers to ensure the most efficient operations in the department
Seeking Candidates Who...
Live our values: caring, respect, empowerment, making a difference, high standards
Possess teamwork & diversity awareness
Seek continuous learning opportunities
Provide incredible customer service
Ensure food & human safety
Possess organizational skills
Provide knowledge based service
Educate self and others about product knowledge
Preferred Skills and Experience
Previous customer service experience, preferably in a Pharmacy or healthcare setting
Technician certification
Work Environment
Continuous interaction with customers and co-workers in a fast-paced environment
Typical motions consist of repetitive forceful pinching and grasping, bending and lifting
Responsible for moving and lifting an average weight range of 1-10 pounds with a maximum of 35 pounds rarely
Frequent use of computer and telephone
May be exposed to various allergens
Will spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours

* Employment at Wegmans may be contingent upon your completion and our evaluation of a drug screen and/or criminal background check. All Applicants will be screened; only those closely matching the job posting will be interviewed

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